METRICLY – PRIVACY POLICY
This Privacy Policy explains how Metricly (“we,” “us,” or “our”) collects, uses, and protects your personal information when you access or use our website, platform, and services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect We collect the following types of information when you use Metricly. Account Information: When you register, we collect your name, email address, password, and organisation details. Usage Data: We automatically collect information about how you interact with the platform, including pages visited, features used, and time spent. Payment Information: When you subscribe to a paid plan, we collect billing details. Payment processing is handled by third-party providers and we do not store full card details. Communications: If you contact us for support or other purposes, we retain records of that correspondence. Cookies and Tracking Data: We collect data via cookies and similar technologies as described in Section 4.
- How We Use Your Information We use the information we collect for the following purposes: to provide, operate, and maintain the Metricly platform; to process transactions and send related information, including purchase confirmations and invoices; to send administrative information such as updates, security alerts, and support messages; to personalise your experience and deliver content relevant to your interests; to monitor and analyse usage trends to improve our services; to detect, prevent, and address technical issues or fraudulent activity; and to comply with legal obligations. We will never sell your personal data to third parties for their marketing purposes.
- Sharing Your Information We may share your information in the following circumstances. With service providers: trusted third-party vendors who assist us in operating our platform such as cloud hosting, payment processing, and analytics — these parties are bound by confidentiality agreements. In business transfers: if Metricly is involved in a merger, acquisition, or asset sale, your information may be transferred and we will notify you before such a transfer occurs. For legal requirements: we may disclose your information if required by law, court order, or governmental authority. With your consent: in any other cases with your explicit prior consent.
- Cookies & Tracking We use cookies and similar tracking technologies to track activity on our platform. Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies help us understand how visitors interact with our website. Preference cookies allow us to remember your settings and personalise your experience. Marketing cookies are used to deliver relevant advertisements only with your consent. You can instruct your browser to refuse all cookies, though some features may not function properly without them.
- Data Retention We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When your account is deleted, we will delete or anonymise your personal data within 90 days, except where retention is required for legal, tax, or audit purposes. Analytics data may be retained in aggregated, anonymised form indefinitely.
- Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Your Rights Depending on your location, you may have the following rights regarding your personal data: the right to access the personal data we hold about you; the right to request correction of inaccurate data; the right to request deletion of your data; the right to object to or restrict certain types of processing; the right to data portability; and the right to withdraw consent at any time. To exercise any of these rights, please contact us at info@metricly.webscalelabs.co.
- Third-Party Links Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
- Children’s Privacy Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
- Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the revised policy.
- Contact Us Metricly – Legal Team info@metricly.webscalelabs.co